Customer Service Executive - - Network Operations & Support

Tata Communications; Indiana (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tata Communications is seeking an FTTx Design Engineer to plan and design fiber networks using GIS tools, ensuring high-quality design delivery. You will work with MapInfo, Spatial net, AutoCAD, ArcGIS, and QGIS to produce construction plans and BOM/BOQ while coordinating with field teams for data and approvals.

Ideal candidates have 2+ years in telecom planning, strong GIS skills, and the ability to lead a small team towards efficient, accurate final designs and as-built documentation.

Qualifications

• 2+ years of professional/technical telecom experience in planning & designing FTTx networks.
• Hands-on experience with GIS/drafting tools (MapInfo, Spatial net, AutoCAD, ArcGIS, QGIS).
• Ability to prepare BOQ and BOM for FTTx designs.

Responsibilities

• Plan and design FTTx networks using GIS tools.
• Quality control on design delivery.
• Train and improve efficiency within the team.
• Create construction plans in AutoCAD and prepare BOM/BOQ.
• Coordinate with field teams and stakeholders for data and clarifications.
• Prepare and interpret telecom specifications, drawings, and regulations.
• Deliver as-built documentation and update GIS databases.
• Review field redlines and survey updates for accuracy.

Skills

FTTX Design

GIS Proficiency

Team Leadership

BOQ/BOM knowledge

Technical Documentation

Tools

MapInfo

Spatial net

AutoCAD

ArcGIS

QGIS

Job description

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

FTTx Design Engineer

Relevant experience

• 2+ years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and Hands-on experience in using GIS/drafting Tools like MapInfo/Spatial net/AutoCAD/ Arc GIS/ QGIS and should be capable of handling team and Quality Factory.
• Knowledge of Fiber Network Architecture and specifications.
• Sound understanding of OSP/ISP construction standards and field practices, planning and design expertise in FTTP, FTTB, FTTC, FTTN, HFC technology, Preferred Good understanding of Method of Measurements for Design and construction of FTTx Network & MDU and should be able to prepare the BOQ and BOM for MDU Designs

Key Responsibilities

• Planning and Design of FTTx Network using GIS tools.
• Quality Control on design delivery
• Training and Efficiency improvement with team members
• Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc...
• End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ
• Communicate with stakeholders on the rejections and corrective actions.
• Coordinating with the Field Teams for the required information
• Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
• Create power designs as per power utility guidelines.
• Communicate with field teams for any additional data/clarification required

Technical Competencies

• Understanding of telecommunications transmission network, Outside plant deployment and multiple FTTx Technologies
• Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards and Fibre network architecture
• Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology

Knowledge / Skills Responsible to delivery 100% quality products to customers at all time

• Good analytical / problem solving skills
• Should be able to work on different GIS datasets and create new information or investigate patterns using QGIS, and Other GIS tools
• Communicate with teams for any additional data / clarification required
• Creating and maintaining the structures necessary for GIS data storage;
• Knowledge of OSP, Fiber, Copper & other emerging technologies
• Good Hands on Experience on MapInfo Tool/AutoCad
• Planning Designing of Telecom Passive network for FTTx technology
• Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
• Good understanding of OSP construction activities
• Strong GIS skills with two or more GIS packages
• Excellent verbal / written communication skills
• Good writing skills - for documentation, training, processes
• Good understanding of OSP/ISP construction activities
• Design optical fibre cable to commercial and residential premises, multi-dwelling units.
• Expert for FTTN, FTTB, FTTC technology and MDU designs
• Good knowledge of BOQ and BOM for FTTx Designs
• Review and validate field redlines, survey updates, and construction completion documents to prepare accurate As-Built designs.
• Update GIS databases, AutoCAD drawings, and network records to reflect the final installed FTTx infrastructure, including fibre routes, joints, splitters, and customer connections.
• Prepare and deliver As-Built documentation, including revised construction drawings, BOM/BOQ updates, and asset records in accordance with customer standards and quality requirements.
• Coordinate with field teams and construction partners to resolve discrepancies between approved designs and actual site installations, ensuring complete and accurate network records.