Customer Service Executive

FIS; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading financial services company in the United States is looking for a Customer Support Associate. The role involves providing customer support via phone, troubleshooting inquiries, and ensuring customer satisfaction. Candidates should have a high school diploma and display strong customer service and communication skills. This position offers a competitive salary and numerous professional development opportunities.

Benefits

Professional education and development opportunities

Competitive salary and benefits

Qualifications

• Knowledge of the company's products and services for inquiry resolution.
• Excellent customer service skills that build high levels of satisfaction.
• Ability to troubleshoot customer problems effectively.

Responsibilities

• Provides customer support by phone to consumers.
• Processes a high volume of consumer inquiries.
• Escalates unresolved customer issues to appropriate resources.

Skills

Excellent customer service skills

Verbal and written communication

Computer navigation skills

People skills

Ability to work independently and in a team

Education

High school diploma or GED

Job description

Overview

What you will be doing:

Provides customer support by phone to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tools and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed.

What you bring:

Qualifications

• High school diploma or GED
• Knowledge of the companys products, services and business operations to enable resolution of customer inquiries
• Excellent customer service skills that build high levels of customer satisfaction
• Excellent verbal and written communication skills
• Computer navigation and operation skills
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
• A broad range of professional education and personal development possibilities FIS is your final career step.
• A competitive salary and benefits a variety of career development tools, resources and opportunities.