Customer Service & Estimator - Day Shift

Montana Precision Products; Butte, Northern (MT, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Match

Paid Time Off

Tuition Reimbursement Program

Holiday benefits

Employee referral program

Job summary

Montana Precision Products is seeking a salaried professional to manage customer service, quoting, cost estimating, contract review, and customer order management. You will act as the liaison between customers and internal teams to ensure requirements are reviewed, quoted, entered, communicated, and supported.

Collaboration spans Engineering, Operations, Quality, Finance, and Planning. The role involves reviewing purchase orders, preparing quotations, creating cost estimates, and guiding

Qualifications

• Bachelor's degree in Business, Engineering, Operations, or related field preferred; equivalent relevant experience may be considered.
• 3+ years of relevant customer service, estimating, manufacturing, contracts, or sales support experience preferred.
• Manufacturing experience strongly preferred.
• Strong analytical, organizational, and communication skills.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• ERP experience preferred.
• Ability to interpret customer purchase orders, drawings, specifications, and contractual requirements.
• Ability to manage multiple priorities and work effectively across functions.

Responsibilities

• Serve as the primary point of contact for customers regarding new orders, RFQs, and related inquiries.
• Review customer purchase orders, amendments, and changes against quotations and established requirements.
• Conduct and document internal contract reviews, escalating discrepancies or risks as needed.
• Manage customer order entry and maintain accurate information within the ERP system.
• Assess customer RFQs and prepare quotations and cost estimates for new and existing products.
• Develop estimates for labor, material, tooling, outside processing, NRE, lead time, and other applicable costs.
• Coordinate cross-functional input from Customers, Engineering, Operations, Quality, Finance, and Planning to support accurate quotations and customer commitments.
• Organize quote reviews and maintain appropriate quotation assumptions, approvals, and revisions.
• Identify pricing, capacity, technical, contractual, or delivery risks and elevate as appropriate.
• Support New Product Introduction (NPI) activities from a quoting, commercial, and customer communication perspective.
• Support customer meetings, business reviews, reports, and presentations.
• Identify and support improvements to customer service, quoting, contract review, and order management processes.
• Perform other related customer service and commercial responsibilities as assigned.
• Coordinate and issue supplier RFQs for components and materials required to support customer RFQ inquiries and cost estimates.

Skills

Customer service

Estimating

Contract review

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Excel

ERP systems

Job description

Description

Montana Precision Products – Where Precision Meets Innovation!

Montana Precision Products (MPP) is at the forefront of manufacturing excellence, specializing in producing complex and high-precision components for the aerospace and industrial sectors. At MPP, you'll be part of a team that uses state-of-the-art technology to create components that power some of the most recognizable aircraft in the world, including the Boeing 737 MAX, the Airbus A320neo, and other commercial aircraft.

Job Summary:

Salaried professional responsible for customer service, quoting and cost estimating, contract review, and customer order management. Serves as a key interface between customers and internal teams to ensure customer requirements are accurately reviewed, quoted, entered, communicated, and supported. Works cross-functionally with Customers, Engineering, Operations, Quality, Finance, and Planning.

Duties and Responsibilities:

• Serve as the primary point of contact for customers regarding new orders, RFQs, and related inquiries.
• Review customer purchase orders, amendments, and changes against quotations and established requirements.
• Conduct and document internal contract reviews, escalating discrepancies or risks as needed.
• Manage customer order entry and maintain accurate information within the ERP system.
• Assess customer RFQs and prepare quotations and cost estimates for new and existing products.
• Develop estimates for labor, material, tooling, outside processing, NRE, lead time, and other applicable costs.
• Coordinate cross-functional input from Customers, Engineering, Operations, Quality, Finance, and Planning to support accurate quotations and customer commitments.
• Organize quote reviews and maintain appropriate quotation assumptions, approvals, and revisions.
• Identify pricing, capacity, technical, contractual, or delivery risks and elevate as appropriate.
• Support New Product Introduction (NPI) activities from a quoting, commercial, and customer communication perspective.
• Support customer meetings, business reviews, reports, and presentations.
• Identify and support improvements to customer service, quoting, contract review, and order management processes.
• Perform other related customer service and commercial responsibilities as assigned.
• Coordinate and issue supplier RFQs for components and materials required to support customer RFQ inquiries and cost estimates.

Why you want to work Here:

• Medical, Dental, Vision Insurance and a Health Reimbursement Account
• Career Growth and Promotional Paths
• Generous Paid Time Off That Starts Accruing Day 1
• 401(k) with Match
• 9 Paid Holidays
• Annual Performance Based Incentives
• Cross Training Raises of 3% and 6% Depending on Number of Areas Certified in
• Overtime Opportunities
• Employee Recognition and Spot Bonuses for Exceptional Performance
• Paid Paternity and Maternity Leave
• Earn More with our Employee Referral Program
• Tuition Reimbursement Program
• Safety First Culture

Requirements

Qualifications / Requirements:

• Bachelor’s degree in Business, Engineering, Operations, or related field preferred; equivalent relevant experience may be considered.
• 3+ years of relevant customer service, estimating, manufacturing, contracts, or sales support experience preferred.
• Manufacturing experience strongly preferred.
• Strong analytical, organizational, and communication skills.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• ERP experience preferred.
• Ability to interpret customer purchase orders, drawings, specifications, and contractual requirements.
• Ability to manage multiple priorities and work effectively across functions.

Desired Characteristics:

• Aerospace or regulated manufacturing experience.
• Experience with RFQs, cost estimating, quoting, and contract review.
• Understanding of manufacturing processes, routings, bills of material, labor, material costs, and lead times.
• Strong customer focus, attention to detail, problem-solving skills, and follow-through.

Equal Opportunity Employer:

Montana Precision Products is an Equal Opportunities Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Employment Eligibility:

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to U.S. export-controlled technology. Montana Precision Products will require proof of status prior to employment.