Customer Service & Equipment Specialist | Paid Training

U-Haul; Kankakee (IL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee stock ownership plan (ESOP)

Discounts on Apple products

Job summary

U-Haul is seeking a friendly Customer Service Representative to join our team and be the face of our exceptional service. You will help customers, use U-Scan tech to manage rentals, and assist with moving and setting up equipment.

Responsibilities include inspecting equipment, educating customers, and completing rental invoices. On-the-job education is provided, with opportunities to grow within the organization.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

U-Haul is seeking a friendly Customer Service Representative to join our team and be the face of our exceptional service. You will help customers, use U-Scan tech to manage rentals, and assist with moving and setting up equipment.

Responsibilities include inspecting equipment, educating customers, and completing rental invoices. On-the-job education is provided, with opportunities to grow within the organization.