Customer Service Engineer IV - Tampa, FL

Siemens Healthineers AG; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Siemens Healthineers AG is seeking a Customer Service Engineer IV for the Tampa area. In this role, you will be responsible for servicing and maintaining medical equipment, delivering effective repairs, and managing company assets. Ideal candidates possess strong customer service skills and technical expertise to ensure optimal system performance.

Qualifications

• 1-2+ years of field service experience preferred.
• 3+ years experience as a medical technologist or biomedical engineer servicing diagnostic instruments.
• Ability to travel within assigned geography; willingness for on-call rotation after training.

Responsibilities

• Servicing Equipment in the Tampa, FL area.
• Installing, troubleshooting, repairing, and performing preventative maintenance.
• Managing financial performance within their territory.

Skills

Customer service

Communication

Proficiency with tools and test equipment

Education

High school diploma, Technical Degree, or equivalent experience

Tools

eVO

mButler

MS Office

Concur

Job description

Customer Service Engineer IV - Tampa, FL

Customer Service Engineer IV - Tampa, FL

Apply remote type: Remote | locations: TPA | full time | posted on: Posted Yesterday | job requisition id: R-22024

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area – Tampa, FL
• Shift Requirements after onboarding/training for this role: M-F, 8:00 AM – 5:00 PM

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer IV, you will be responsible for:

• Servicing Equipment in the Tampa, FL area. Customer Service Engineer Level based on prior experience.
• Installing, troubleshooting, repairing, and performing preventative maintenance on Siemens Healthcare instrumentation at customer sites with minimal supervision.
• Delivering timely and effective repairs as well as training operators to ensure optimal system performance, leading to customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue, expenses, and inventory.
• Managing company assets including a vehicle, cell phone, computer, tools, and inventory parts.
• Establishing and maintaining proper business relationships with customers and peers, and performing administrative duties accurately.

This position may suit you best if you are familiar with the following and wish to develop your career with Healthineers:

• Performing service, preventative maintenance, and modifications on equipment at customer sites with minimal supervision.
• Building and maintaining business relationships and performing administrative duties.
• Testing, repairing, and maintaining capital medical equipment.
• Having strong customer service and communication skills.
• Proficient in tools and service test equipment.

Required skills for success:

• High school diploma, Technical Degree, or equivalent experience.
• 1-2+ years of field service experience preferred.
• Proficiency with tools and test equipment, ability to work independently and in teams.
• Proficiency with network applications and tools like eVO, mButler, MS Office, Concur, NAM Customer Service website.
• 3+ years experience as a medical technologist or biomedical engineer servicing diagnostic instruments.
• Strong customer service and communication skills.
• Ability to travel within assigned geography; willingness for on-call rotation after training.
• Valid driver’s license and good driving record.
• Physical requirements include lifting up to 50 lbs, walking, climbing, bending, and working alone.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. We believe in ownership, growth, and a flexible environment to foster personal and professional development.

Who we are: Over 73,000 dedicated employees across more than 70 countries, leading in medical technology to improve healthcare outcomes worldwide.

How we work: Join a diverse, inclusive global team committed to innovation and better healthcare for everyone, everywhere, sustainably.