Customer Service Engineer II (SSO Division - Location: Simi Valley, CA)

Parker Hannifin Corporation; Simi Valley (CA); On-site; USD 85,000 - 110,000; Full time

Job summary

Parker Aerospace in Simi Valley, CA is seeking a Customer Service Engineer II to provide experienced technical engineering support for in-service Parker products, interfacing with OEMs, airlines, and MROs to ensure reliability and customer satisfaction.

Responsibilities include analyzing field data, supporting RCA and corrective actions, and collaborating across engineering, quality, and service organizations to deliver timely resolutions and product improvements.

Qualifications

• Experience providing technical engineering support for aerospace products.
• Ability to respond to complex customer inquiries on operation, maintenance and troubleshooting.
• Ability to interpret engineering drawings and specifications.

Responsibilities

• Provide in-service product support to OEMs, airlines, and MROs.
• Respond to inquiries on operation, performance, installation, and repair.
• Support field issue resolution, product investigations, and meetings.
• Analyze data to identify trends and opportunities for improvement.

Skills

Technical support

Customer liaison

Engineering drawings

Root cause analysis

Job description

Org Marketing Statement

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Services & Support Operations Division

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers. With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it’s needed.

Customer Service Engineer II (SSO Division - Location: Simi Valley, CA)

Position Summary

The Customer Support Engineer II provides experienced-level technical engineering support for in-service Parker products, customers, and internal stakeholders. This role serves as a technical liaison for OEM/Prime customers, airlines, operators, Maintenance Repair and Overhaul (MRO) organizations, Technical Publications, Sales and Service Organizations, and internal engineering, quality, operations, program, commercial, and warranty teams.

The position supports product reliability, system performance monitoring, customer satisfaction, aftermarket readiness, failure analysis, warranty adjudication, technical documentation, Entry into Service (EIS) activities, and continuous improvement initiatives. The Customer Support Engineer II works with limited to minimal supervision, applies disciplined analytical problem‑solving methods to assignments of moderate‑to‑difficult scope, interprets engineering drawings and specifications, and communicates technical information clearly to technical and non‑technical stakeholders.

Scope/Supervision and Interaction

• Works under limited to minimal supervision on routine and moderately complex assignments.
• Applies engineering judgment, established procedures, technical standards, and customer support practices to resolve product and service issues.
• Escalates highly complex, safety‑critical, regulatory, or business‑sensitive issues to senior engineering, quality, or management personnel.
• Interacts regularly with OEM/Prime customers, airlines, operators, MRO organizations, suppliers, field support personnel, and internal Parker functions.
• Collaborates with Engineering, Product Design, Reliability, Manufacturing, Quality, MRO, Program Management, Customer Support, Technical Publications, Contracts, Warranty, Commercial, and Sales and Service Organizations.
• May provide technical guidance to less experienced employees, technicians, or support personnel.
• Does not have direct supervisory responsibility.

Essential Functions:

• Provides technical engineering support for in‑service Parker products used by OEM/Prime customers, airlines, operators, and internal or external MRO organizations.
• Responds to customer technical inquiries related to product operation, performance, installation, maintenance, troubleshooting, reliability, serviceability, and repair.
• Serves as a technical subject matter resource for internal teams and external customers regarding assigned products or one solution line.
• Supports customer meetings, technical reviews, product investigations, field issue resolution, and customer communication activities.
• Monitors system and product performance, field data, removals, warranty returns, repair activity, customer scorecards, and repair performance metrics to identify adverse trends and improvement opportunities.
• Analyzes reliability and performance data; prepares technical summaries, reliability reports, customer metrics, presentations, and recommendations for internal and external stakeholders.
• Conducts or supports root cause analysis (RCA), unit investigations, teardown reviews, failure analysis, and corrective action activities for returned or in‑service products.
• Evaluates field issues using structured problem‑solving methods, test data, maintenance records, inspection results