Customer Service Engineer II

Cadence Design Systems; Livonia (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Cadence Design Systems in Livonia is seeking a Customer Service Engineer II to provide advanced technical support for Adams software. You will deliver trainings, create knowledge content, and engage with the user community to drive customer success.

The role emphasizes collaboration with sales, services, and R&D, with a focus on solving complex problems and communicating technical concepts clearly. Strong mechanical engineering background and passion for customer support are essential.

Qualifications

• Master's degree in Mechanical Engineering or related field is required or recent graduates welcome.
• Experience or interest in technical support and automotive/controls domains.
• Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.

Responsibilities

• Provide advanced technical support for Adams products, from basic inquiries to complex issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.

Skills

Customer support mindset

Communication skills

Team player

Self-organized

Deadline-driven

Education

Master's degree in Mechanical Engineering or related field

Tools

Adams

MSC Nastran

ANSYS

CATIA

Creo

SolidWorks

MATLAB

Python

C++

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Customer Service Engineer II

Location: Livonia

System Dynamics – primary product focus Adams

Passionate about technical support and advanced technologies? This role offers massive career growth and endless learning opportunities.

Why You’ll Love Working Here

• Be part of a global leader in intelligent system design simulation.
• Collaborate with a forward-thinking team dedicated to innovation and excellence.
• Learn from a long-tenured team with deep product and customer experience.
• Enjoy career growth opportunities and exposure to cutting-edge technologies.

About the Role

As part of the Global Technical Support Team you’ll provide advanced technical support for Cadence’s Adams software product line, ensuring customer success and satisfaction. You’ll also contribute to other activities such as delivering training, knowledge creation and SimAcademy webinars.

This role is perfect for someone who loves working with mechanical systems, exploring automotive and controls domain, solving complex problems and communicating technical concepts clearly.

What You’ll Do

• Provide technical support for Adams products, from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.

What We’re Looking For

• Master’s degree in Mechanical Engineering or related field.
• Recent graduates are welcome! (Industry experience is a plus but not required.)
• Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.
• Good understanding of mechanical systems and basic automotive concepts.
• A passion for customer support.
• Eligible to work in the U.S.

Preferred Skills

• Experience with Adams simulation software or other MBD tool.
• Familiarity with FEA tools (MSC Nastran, ANSYS).
• Proficiency with CAD systems (CATIA, Creo, SolidWorks).
• Experience with MATLAB, Python and/or C++

Core Skills

Customer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | MBD |Automotive | Training Delivery | MATLAB/Python

Ready to grow your career and work with cutting-edge technologies?

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