Customer Service Engineer, Diagnostics - Fort Collins, CO / Cheyenne, WY

Siemens Healthineers; Cody (WY); On-site; USD 74,300 - 102,168; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability insurance

Paid time off

Paid sick leave and safety time

Job summary

Siemens Healthineers is looking for a Customer Service Engineer in Cody, Wyoming, to service and maintain DX Equipment in Fort Collins, CO, and Cheyenne, WY. The role demands a minimum of 5 years of experience in servicing diagnostic instruments and strong customer service skills.

The position includes responsibilities like installation, troubleshooting, and repairs with a focus on customer satisfaction. The candidate should have excellent judgment in customer relations and be able to perform physically demanding tasks.

Qualifications

• 5+ years of experience servicing diagnostic instruments.
• Proficient both individually and within a team.
• Physical ability to lift up to 50 lbs and perform various physical tasks.

Responsibilities

• Service DX Equipment in Fort Collins, CO & Cheyenne, WY.
• Install, troubleshoot, and repair Siemens Healthcare systems.
• Establish and maintain business relationships with customers.

Skills

Customer service skills

Communication skills

Electrical principles understanding

Use of service test equipment

Education

Minimum high school diploma

Technical Associate's Degree or equivalent

Tools

MS Office

eVO

mButler

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Service Area

Fort Collins, CO / Cheyenne, WY

Shift Requirements

Mon through Fri, 8 a.m. to 5 p.m.

Responsibilities

• Service DX (Laboratory Diagnostics) Equipment in the Ft Collins, CO & Cheyenne, WY area. Customer Service Engineer Level based on prior experience.
• Install, troubleshoot, repair and perform preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Deliver timely and effective repairs and provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control, and inventory management.
• Manage company assets including a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, and perform necessary administrative duties accurately.

Candidate Profile

• Experience performing service, preventative maintenance, and modifications on DX Equipment at customer sites with minimal supervision.
• Proficiency in establishing and maintaining business relationships with customers and peers, and performing necessary administrative duties accurately.
• Experience in testing, repairing, and maintaining capital medical equipment.
• Strong customer service and communication skills.
• Proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Required Qualifications

• Minimum high school diploma; Technical Associate's Degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, ability to work both individually and in an established team setting.
• Proficiency in network applications and tools (including eVO, mButler, MS Office, Concur, NAM Customer Service website – Engineer Tools).
• 5+ years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
• Valid driver's license, ability to drive independently day and night, and good driving record.
• Physical requirements: lifting 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high‑reach, fine grasping manipulation, good vision, and ability to work alone.
• Excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software; experience with electronics, hydraulic, and pneumatic systems.

Base Pay

$74,300 - $102,168

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick leave and safety time

Equal Employment Opportunity

Siemens Healthineers is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protection status, veteran or military status, and any other category protected by law.