Customer Service Engineer 3 - Los Angeles, CA

Siemens Healthineers AG; Los Angeles (CA); On-site; USD 75,000 - 114,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Engineer III to join their innovative team in Los Angeles. This role involves servicing and maintaining advanced medical diagnostic equipment, ensuring customer satisfaction through effective troubleshooting and preventative maintenance. The ideal candidate will possess strong technical knowledge, exceptional communication skills, and a passion for delivering high-quality service. With a commitment to diversity and professional growth, this company offers a supportive environment where you can truly make a difference in healthcare. If you are ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Health and Wellness Benefits

Paid Time Off

Holiday Pay

Company Car

Cell Phone

Computer

Tools and Inventory Parts

Qualifications

• 7+ years' experience as a medical technologist or field service engineer.
• Proficient in using tools and service test equipment.

Responsibilities

• Servicing and maintaining medical DX equipment at customer sites.
• Delivering effective repairs and training operators for optimal performance.

Skills

Customer Service

Troubleshooting

Preventative Maintenance

Communication Skills

Technical Knowledge of Medical Equipment

Relationship Management

Education

High School Diploma

Technical Associate's Degree

Tools

Service Test Equipment

MS Office Applications

eVO

mButler

NAM Customer Service Website

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

• Service Area – Los Angeles, CA
• Shift: M-F 8 am – 5 pm

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer III, you will be responsible for:

• Servicing DX Equipment in the Los Angeles, CA Customer Service Engineer Level based on prior experience.
• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensuring that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
• Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Providing mentoring to other CSE’s on all competencies and responsibilities.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• Knowledge and experience performing service, preventative maintenance and modifications on Medical DX Equipment at customer sites with minimal supervision.
• Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Experience in testing, repairing and maintaining capital medical equipment.
• Strong customer service and communication skills.

Required skills to have for the success of this role:

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
• Ability to locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions.
• 7+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

Siemens Healthineers offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here.

Equal Employment Opportunity Statement
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail].

Pay Transparency Non-Discrimination Provision
Siemens Healthineers follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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Beware of Job Scams
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

“Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

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Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The base pay range for this position is

Min $75,500 - Max $113,200

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.

This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

As an equal opportunity employer, we welcome applications from individuals with disabilities.