Customer Service Engineer 3 - Houston, TX

Siemens Healthineers; Cary (NC); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Customer Service Engineer to join their dedicated team in improving healthcare outcomes. In this role, you will service and maintain cutting-edge medical imaging equipment, ensuring timely repairs and exceptional customer satisfaction. With a focus on professional growth, this innovative firm fosters an inclusive environment where your skills in troubleshooting and customer service will shine. If you are passionate about making a difference in healthcare and have extensive experience in the field, this opportunity is perfect for you.

Benefits

Comprehensive Benefits

Diversity and Inclusion Programs

Professional Development Opportunities

Qualifications

• 7+ years as a biomedical or field service engineer servicing diagnostic instruments.
• Experience servicing Medical Imaging Equipment with minimal supervision.

Responsibilities

• Service, troubleshoot, and repair Siemens Healthcare systems at customer sites.
• Ensure timely repairs and maintain high customer satisfaction.

Skills

Customer Service

Communication Skills

Troubleshooting

Biomedical Engineering

Medical Imaging Equipment

Education

Bachelor's Degree in Biomedical Engineering

Tools

Network Applications

Diagnostic Instruments

Job description

Join us to apply for the Customer Service Engineer 3 - Houston, TX role at Siemens Healthineers.

Our company is committed to pioneering breakthroughs in healthcare for everyone, everywhere, sustainably. We foster an inspiring and inclusive environment that celebrates diversity and individuality, encouraging professional and personal growth.

Role Overview: Performs technical, mainly pre-defined tasks to deliver service for customer equipment.

Service Area: Houston, TX

Shift: 2nd or 3rd shift

Responsibilities

• Service, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare systems at customer sites, based on experience.
• Ensure timely and effective repairs, provide operator training, and maintain high customer satisfaction.
• Manage financial performance within the territory, meeting or exceeding revenue, expense, and inventory targets.
• Manage tools, test equipment, and company assets responsibly.
• Establish and maintain professional relationships with customers and colleagues, and perform administrative duties accurately.
• Mentor other Customer Service Engineers on technical and operational responsibilities.

Preferred Qualifications and Skills

• Experience servicing Medical Imaging Equipment with minimal supervision.
• Strong customer service and communication skills.
• Proficiency in tools, network applications, and troubleshooting documents.
• 7+ years as a biomedical or field service engineer servicing diagnostic instruments.
• Valid driver’s license and ability to work independently, including physical requirements.

Who We Are

We are a global team of over 73,000 professionals dedicated to improving healthcare outcomes worldwide. Join us to work in a diverse, innovative environment committed to making a difference.

Additional Information

We offer comprehensive benefits, and we are an Equal Opportunity Employer. We support reasonable accommodations for applicants with disabilities and are committed to diversity and inclusion.