Customer Service Engineer 2 - Las Vegas, NV

Siemens Healthineers; Las Vegas (NV); On-site; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a Customer Service Engineer to ensure top-notch service delivery for medical equipment in Las Vegas. This role involves installing, troubleshooting, and maintaining diagnostic systems while fostering strong relationships with clients. Ideal candidates will have a technical background, excellent customer service skills, and a passion for problem-solving. Join a dynamic team dedicated to enhancing healthcare technology and making a meaningful impact on patient care. If you're ready to elevate your career in a supportive environment, this opportunity is perfect for you.

Qualifications

• 3+ years experience as a biomedical or field service engineer.
• Strong understanding of electricity and power supply principles.

Responsibilities

• Install, troubleshoot, and repair Siemens Healthcare systems.
• Deliver training and ensure customer satisfaction.

Skills

Customer Service

Technical Problem Solving

Communication Skills

Electrical Knowledge

Mechanical Skills

Education

High School Diploma

Technical Degree

Tools

eVO

mButler

MS Office

Concur

Job description

Join us in applying for the Customer Service Engineer 2 - Las Vegas, NV role at Siemens Healthineers.

This role involves performing technical, mainly pre-defined tasks to ensure service delivery for customer equipment. The service area is Las Vegas, NV, with shift requirements after onboarding: M-F, 8:00 AM – 5:00 PM.

Responsibilities

• Service DX Equipment in Las Vegas, NV, with level based on experience.
• Install, troubleshoot, repair, and perform preventive maintenance on Siemens Healthcare systems at customer sites.
• Deliver timely repairs and training to operators for optimal system performance, ensuring customer satisfaction.
• Manage financial performance within the territory, including revenue, expenses, and inventory.
• Manage company assets such as vehicles, tools, and inventory parts.
• Establish and maintain professional relationships with customers and colleagues, and perform administrative duties accurately.

Candidate Profile

This position suits ambitious professionals eager to advance their careers. Ideal candidates will have:

• Knowledge and experience servicing Medical DX Equipment at customer sites with minimal supervision.
• Strong customer service and communication skills.
• Proficiency with tools and service test equipment.
• Understanding of electricity, power supplies, and grounding principles.

Minimum Skills & Qualifications

• High school diploma required; technical degree preferred.
• Proficiency with tools, network applications, and service tools (eVO, mButler, MS Office, Concur, etc.).
• At least 3 years' experience as a biomedical or field service engineer servicing diagnostic instruments.
• Valid driver’s license and good driving record.
• Physical ability to lift 50 lbs, climb ladders, and work independently.

We value judgment, technical competency across mechanics, electrical, chemistry, and software, and experience with electronics, hydraulics, and pneumatics.