Customer Service Engineer 2 - Diagnostics - Clifton, NJ

Siemens Healthineers AG; United States; On-site; USD 67,000 - 92,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance (long-term &short

Paid parking/public transportation

Paid time off

Paid sick time

Job summary

Siemens Healthineers in Clifton, NJ is seeking a Customer Service Engineer to service FlexLab HT Total Laboratory Automation and Atellica analyzers at a high-volume reference lab.

You will install, troubleshoot, repair, and perform preventive maintenance with minimal supervision; train operators and staff to ensure peak performance and productivity. A valid driver’s license is required and field service experience preferred.

Qualifications

• Minimum high school diploma; technical associate’s degree or equivalent preferred.
• Must be proficient in hand tools and diagnostic equipment (Multimeter).
• Proficiency with MS Office: Outlook, Teams, Word, Excel, and related internal tools.

Responsibilities

• Install, troubleshoot, repair and perform preventative maintenance on FlexLab HT automation modules and Atellica analyzers.
• Perform maintenance, diagnostics and repairs to ensure continuous operation in a high-volume lab.
• Deliver training to laboratory operators and technical staff to maximize system performance.

Skills

Medical technology

Field service

FlexLab HT

Atellica

MS Office

Multimeter

Driver's license

Education

High school diploma

Technical associate’s degree

Tools

eVO

mButler

MS Office applications

Concur

NAM Customer Service website Engineer Tools

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. This position focuses on supporting FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at a high-volume laboratory facility.

Service Area: Clifton, NJ

Shift Requirements: TBD (1st, 2nd, or 3rd shift)

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer supporting FlexLab HT and Atellica product lines, you will be responsible for:

You will be servicing FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at the MegaLab facility in Clifton, NJ. Customer Service Engineer level based on prior experience.

Responsibilities:

• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on FlexLab HT automation modules, analyzer connections, check-in/out stations, and pre/post-analytical equipment with minimal supervision.
• You will perform maintenance, diagnostics, and repairs on Atellica analyzer systems to ensure continuous operation in a high-volume reference laboratory environment.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of laboratory operators and technical staff to ensure optimal system performance and productivity.
• You will manage financial performance within your capacity, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field. Usage of tools and test equipment must be documented on eFSR.
• You will manage company assets issued to you to include a company car, cell phone, computer, tools, inventory parts, and other equipment.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers

• You have knowledge and experience performing service, preventative maintenance and modifications on laboratory automation systems or medical analyzer equipment at customer sites with minimal supervision.
• You have hands‑on experience with FlexLab HT, Atellica systems, or comparable total laboratory automation platforms.
• You can establish and maintain proper business relationships with customers and peers in high-complexity laboratory environments.
• You have experience testing, repairing and maintaining capital medical equipment and automation systems.
• You have strong customer service and communication skills, with ability to work with technical laboratory staff.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, grounding and pneumatic/hydraulic systems.

Required skills:

• Minimum high school diploma; technical associate’s degree or equivalent preferred.
• Must be proficient in the use of hand tools and service test and diagnostic equipment (Multimeter), with the ability to work both individually and in an established team setting.
• Proficiency with productivity suites MS Office: Outlook, Teams, Word, Excel. Ability to train and be proficient in all necessary internal applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website Engineer Tools).
• Can locate, read, and understand technical documentation including installation guides, repair procedures, troubleshooting flowcharts, schematics, block diagrams and functional descriptions.
• 3+ years experience as a medical technologist, field service engineer (biomedical engineer), or laboratory automation technician servicing analyzers or automation systems required. Experience with FlexLab HT, Atellica, or comparable systems is highly desired.
• Valid driver’s license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high reach, fine grasping manipulation, good vision, and ability to work alone.

Must demonstrate excellent judgment in customer relations and in managing company resources. Strong competency in automation and instrument systems technology to include mechanical systems, electrical systems, pneumatic and hydraulic systems, and software interfaces. Understanding sample handling workflows and laboratory information systems.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state where they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

$66,980 - $92,092

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Equal Employment Opportunity Statement:

Siemens Healthineers is an Equal Opportunity and affirmative action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Reasonable Accommodations:

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at [e-mail]. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.