Customer Service & E-Commerce Supervisor - Part Time

Whole Foods Market; City of Albany (NY); On-site; Part time

Job summary

A leading company in the grocery sector is looking for a part-time Customer Service & E-Commerce Supervisor. This role focuses on enhancing customer experience through effective management of in-store and online services. Key responsibilities include monitoring performance, coaching team members, and ensuring safety standards. Join a dynamic team dedicated to delivering exceptional service while enjoying benefits like health insurance and store discounts.

Benefits

Health Insurance

Retirement Plans

Store Discounts

Paid Time Off

Qualifications

• 12+ months retail experience.
• Strong analysis, interpersonal, and team-building skills.

Responsibilities

• Deliver outstanding customer experience and hold team members accountable.
• Monitor customer flow and assign tasks accordingly.
• Coach and motivate team members to high performance.

Skills

Retail Experience

Analysis

Interpersonal Skills

Team-Building

Tools

Microsoft Office

Job description

Customer Service & E-Commerce Supervisor - Part Time

Join to apply for the Customer Service & E-Commerce Supervisor - Part Time role at Whole Foods Market.

Job Overview

This role supports the Customer Service & E-Commerce programs, focusing on leading processes for checkout, grocery delivery, and pickup at your assigned store. Responsibilities include monitoring key performance indicators, managing daily operations, and supporting team development to ensure excellent customer service and program execution.

Key Responsibilities

• Deliver outstanding customer experience and hold team members accountable.
• Balance in-store customer service with online order completion.
• Monitor customer flow and assign tasks accordingly.
• Maintain safety, cleanliness, and security standards.
• Coach and motivate team members to high performance.
• Identify process improvements and support store initiatives.

Skills & Qualifications

• 12+ months retail experience.
• Strong analysis, interpersonal, and team-building skills.
• Proficiency with email, Microsoft Office, and operations applications.

Physical Requirements

• Ability to lift 50 lbs.
• Stand/walk 6-8 hours daily.
• Work in various environmental conditions, including cold and wet environments.

Compensation & Benefits

Wage range: $16.50 - $23.35/hr, commensurate with experience. Benefits include health insurance, retirement plans, store discounts, paid time off, and more, as per Whole Benefits plan.