Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assista[...]

Whole Foods Market; Manhasset (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company seeks a Customer Service & E-Commerce Associate Team Leader to enhance customer experience and optimize operations. In this dynamic role, you will lead a dedicated team, ensuring exceptional service in both in-store and online environments. Your leadership will drive productivity, compliance, and process improvements, while fostering a culture of excellence. This full-time position offers a competitive hourly wage and comprehensive benefits, making it an excellent opportunity for those looking to grow in the retail industry.

Benefits

Health Insurance

Retirement Plans

Store Discounts

Paid Time Off

Qualifications

• 18 months retail experience with 6 months in a supervisory role.
• Strong understanding of labor utilization and performance metrics.

Responsibilities

• Deliver outstanding customer service and manage team accountability.
• Oversee scheduling to meet customer demand and labor budgets.

Skills

Task Management

Customer Flow Balancing

Communication Skills

Leadership Skills

Team-Building Skills

Retail Applications Proficiency

Tools

Microsoft Office

Job description

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Join to apply for the Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) role at Whole Foods Market.

Job Overview

As an Associate Team Leader, you will support the Team Leader in leading and executing customer service and e-commerce programs, focusing on checkout, grocery delivery, and pickup services. Your responsibilities include ensuring safety, quality, team productivity, and program execution, along with monitoring key performance indicators and managing daily operations.

Key Responsibilities

• Deliver outstanding customer service and hold team members accountable.
• Manage in-store and online customer flow, balancing service needs.
• Oversee scheduling to meet customer demand and labor budgets.
• Support team development, coaching, and mentoring to maintain high performance.
• Ensure compliance with safety and regulatory standards.
• Identify process improvements and promote core values and initiatives.

Required Skills and Qualifications

• Strong task management and customer flow balancing skills.
• Understanding of labor utilization and performance metrics.
• Excellent communication, leadership, and team-building skills.
• Proficiency with Microsoft Office, email, and retail applications.
• Retail experience of at least 18 months, including 6 months in a supervisory role.

Physical Requirements and Working Conditions

• Ability to lift 50 lbs and stand/walk for 6-8 hours.
• Work in various environments, including cold and wet conditions.
• Flexible schedule including nights, weekends, and holidays.

Compensation and Benefits

The hourly wage ranges from $20.05 to $27.53, commensurate with experience. Whole Foods offers comprehensive benefits including health insurance, retirement plans, store discounts, paid time off, and more.

Additional Information

This is a full-time, mid-senior level position in the retail industry. Whole Foods Market is committed to equal employment opportunity and encourages qualified candidates to apply through our official channels.