Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assista[...]

Whole Foods Market; Hingham (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company is seeking a Customer Service & E-Commerce Associate Team Leader to manage customer service and e-commerce programs. This role involves overseeing operations, ensuring compliance, and developing team members. Ideal candidates will have strong leadership and communication skills, along with retail experience.

Qualifications

• At least 18 months retail experience, including 6+ months supervisory.

Responsibilities

• Deliver outstanding customer service and ensure team accountability.
• Manage scheduling, labor utilization, and operational processes.
• Develop and motivate team members, participate in hiring.

Skills

Task Management

Analytical Skills

Communication

Interpersonal Skills

Leadership

Tools

Microsoft Office

Job description

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Join to apply for the Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) role at Whole Foods Market.

Job Details

This role supports the Team Leader in managing customer service and e-commerce programs, focusing on checkout, grocery delivery, and pickup services. Responsibilities include monitoring performance metrics, managing daily operations, ensuring safety and compliance, and supporting team development.

Key Responsibilities

• Deliver outstanding customer service and ensure team accountability.
• Balance in-store customer service with online order fulfillment.
• Monitor customer flow and assign tasks accordingly.
• Manage scheduling, labor utilization, and operational processes.
• Maintain regulatory compliance and safety standards.
• Develop and motivate team members, participate in hiring.
• Identify process improvements and uphold company values.

Required Skills and Qualifications

• Strong task management and analytical skills.
• Excellent communication and interpersonal skills.
• Leadership experience with the ability to prioritize and delegate.
• Proficiency in Microsoft Office and retail systems.
• At least 18 months retail experience, including 6+ months supervisory.

Physical Requirements

• Ability to lift 50 lbs.
• Stand/walk for 6-8 hours.
• Work in varying temperatures and environments.

Whole Foods Market is an equal opportunity employer, committed to diversity and inclusion. We encourage qualified candidates to apply through our official careers page.