Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assista[...]

Whole Foods Market; Austin (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Customer Service & E-Commerce Associate Team Leader to enhance customer experiences and lead a dynamic team. This role involves balancing in-store service with online order fulfillment while monitoring key performance indicators. The ideal candidate will have strong task management skills, a background in retail, and the ability to motivate and develop team members. Join a vibrant workplace that values diversity and encourages innovative thinking, where you can make a meaningful impact on customer satisfaction and team success.

Qualifications

• Minimum of 18 months retail experience with 6+ months in a supervisory role.
• Strong task management and analytical skills for performance analysis.

Responsibilities

• Deliver outstanding customer service and ensure team accountability.
• Manage staffing schedules and labor costs effectively.
• Coach and develop team members to foster a positive environment.

Skills

Task Management

Customer Flow Balancing

Analytical Skills

Effective Communication

Interpersonal Skills

Leadership Abilities

Retail Systems Proficiency

Tools

Microsoft Office

Email Systems

Job description

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

Join to apply for the Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager) role at Whole Foods Market

Job Overview

At Whole Foods Market, we are working to nourish people and the planet. This role supports the Team Leader in leading Customer Service & E-Commerce programs, focusing on checkout, grocery delivery & pickup, safety, order quality, team productivity, and program execution. Responsibilities include monitoring KPIs, managing daily operations, ensuring compliance, and supporting team development. The Associate Team Leader also participates in hiring and promotes company values and safety standards.

Key Responsibilities

• Deliver outstanding customer service and ensure team accountability
• Balance in-store customer service with online order fulfillment
• Monitor customer flow and assign tasks accordingly
• Manage staffing schedules and labor costs
• Stay informed on industry trends and competitor activities
• Respond effectively to customer inquiries and concerns
• Build collaborative relationships with store and partner teams
• Foster a positive team environment and morale
• Ensure safety and regulatory compliance
• Coach, develop, and motivate team members
• Maintain cleanliness and security of workspaces and equipment
• Identify process improvements and support company initiatives

Required Skills and Qualifications

• Strong task management and customer flow balancing skills
• Understanding of labor utilization and performance metrics
• Analytical skills for performance root cause analysis
• Effective communication skills
• Interpersonal, motivational, and leadership abilities
• Proficiency in email, Microsoft Office, and retail systems
• Minimum of 18 months retail experience including 6+ months supervisory experience

Physical Requirements and Working Conditions

• Lift up to 50 lbs
• Stand/walk 6-8 hours in an 8-hour shift
• Use of hands for grasping, manipulation, pushing, pulling
• Work in cold, wet, and variable temperature environments
• Work flexible hours including nights, weekends, and holidays

Whole Foods Market is an equal opportunity employer. We promote diversity and encourage qualified candidates to apply through our official site.