Customer service - Driver Support

7-Eleven, Inc; Irving (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Experience Agent to enhance their delivery services across the U.S. This role will involve managing driver coordination, ensuring timely deliveries, and maintaining high service levels. The ideal candidate will have strong communication skills and the ability to multitask in a fast-paced environment. Join a dynamic team dedicated to providing exceptional customer service and support, while working onsite in Irving, TX. If you have a passion for service and a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• 12 months’ experience in a service-related role.
• Excellent verbal and written communication skills.

Responsibilities

• Coordinate on-time delivery transactions by client and region.
• Assist drivers with navigation and processing transactions.
• Resolve customer issues to ensure retention.

Skills

Verbal Communication

Written Communication

Basic Computer Skills

Multitasking

Problem-Solving

Education

High School Diploma or equivalent

Tools

Skipcart Software

Microsoft Office

Job description

Who we are

With more than 13,000 stores in the U.S. and 84,500 stores globally, 7-Eleven, Inc. is an iconic brand. Besides 7-Eleven stores, the company also operates and franchises Speedway, Stripes, Laredo Taco Company, and Raise the Roost.

Founded in 1927, 7-Eleven has a rich 96-year history, known for products like Slurpee, Big Gulp, and Big Bite, and celebrations such as Slurpee Day and Bring Your Own Cup Day.

About This Opportunity

The Company

7Drive is 7-Eleven’s delivery division, dedicated to bringing on-demand delivery to cities and towns across the U.S., connecting drivers with restaurants, retailers, and grocers.

The Opportunity

A Customer Experience Agent manages driver coordination, order completion, delivery assignments/availability, driver notifications, and delivery metrics within their assigned market.

Responsibilities

• Coordinate on-time delivery transactions by client, region, and area.
• Navigate and process transactions using Skipcart proprietary software.
• Assist drivers with navigation.
• Read and interpret maps, distances, and times to destinations.
• Help new drivers with online account registration.
• Meet service level metrics required by clients.
• Adhere to company policies and standards.
• Understand customer issues and resolve problems to ensure customer retention.
• Resolve scheduling issues to achieve on-time delivery.
• Interact effectively with distressed parties and handle inquiries.
• Multitask efficiently in a fast-paced environment.
• Maintain urgency and accuracy in work execution.
• This role is onsite in Irving, TX.

Qualifications

• High School Diploma or equivalent, with 12 months’ experience in a service-related role.
• Basic computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Basic math skills; fast typing skills are a plus.
• Flexible schedule to meet customer service needs.
• Ability to work a regular schedule supporting business needs.
• Experience in quick service restaurants or retail is preferred.

The candidate should be local to DFW, TX.

This job description describes the general nature and level of work performed. Management may modify duties as needed.