Customer Service - Donor Support Technician (Open)

CSL Plasma; Cleveland (OH); On-site; USD 22,000 - 25,000; Full time

Job summary

CSL Plasma in Cleveland, OH is hiring for a pheresis support role. You will prepare donors, areas, and equipment for the pheresis process and monitor the procedure, responding to alarms and ensuring donor safety.

The position requires a high school diploma and at least three months' experience in a medical or health setting, with basic math skills. The role emphasizes accurate data recording and adherence to SOPs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to any donor reactions during or after pheresis and notify staff.

Skills

Basic math

Education

High school diploma

Job description

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

The expected base pay for this position at hiring is $16.61/hour - $18.13/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors. Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.