Customer Service - Donor Support Technician

CSL; Fort Collins (CO); On-site; USD 23,000 - 28,000; Full time

Job summary

CSL in Fort Collins, CO is seeking a dedicated Apheresis Support Technician to prepare donors, donor areas, and equipment for the pheresis process; and to ready the autopheresis machine for use.

You will monitor the donor and process, respond to alarms, document incidents with a PDA, maintain a clean, safe work environment, and ensure accurate donor data in the electronic system; bilingual abilities may be required.

Qualifications

• High school diploma or equivalent.
• 3 months' work experience in medical or health provider environment or equivalent.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare donor, donor area and equipment for the pheresis process.
• Monitor the donor and pheresis process, respond to alarms or signals during the process.
• Record incidents using a PDA and link equipment to the donor.
• Maintain a clean, safe work environment and ensure supplies are available.
• Maintain donor data confidentiality and follow SOPs.

Skills

Basic math

Bilingual

Education

High school diploma

Tools

PDA

Donor info system

Job description

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.


• Prepares the autopheresis machine for the pheresis process.


• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.


• Disconnects the donor when the process is complete.


• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.


• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.


• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.


• Alerts Group Leader or Supervisor of donor flow issues.


• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).


• Understands the policies and procedures associated with hyper immune programs at the center if applicable.


• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.


• Maintains confidentiality of all personnel, donor and center information.


• May be cross-trained in other areas to meet the needs of the business.


• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.


• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required


• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience


• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

The expected base pay for this position at hiring is $16.61/hour - $19.65/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.