Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL Plasma Inc.; Virginia (MN); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a forward-thinking company as a Donor Support Technician, where your bilingual skills will help provide exceptional customer service in a dynamic healthcare environment. In this role, you will be crucial in preparing donors and equipment for the pheresis process, ensuring safety and comfort throughout. Your attention to detail will be essential as you monitor the process and respond to any alarms. This position offers a unique opportunity to make a difference in people's lives while working with advanced technology. If you are passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Experience in customer service roles, preferably in a healthcare setting.
• Ability to communicate effectively in English and Spanish.

Responsibilities

• Prepare the donor and equipment for the pheresis process.
• Monitor donors during the pheresis process and respond to alarms.
• Record incidents using a Personal Digital Assistant (PDA).

Skills

Bilingual – English/Spanish

Customer Service

Attention to Detail

Tools

Personal Digital Assistant (PDA)

Job description

Customer Service - Donor Support Technician (Bilingual – English/Spanish)

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and