Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

CSL in South Carolina is seeking an entry-level pheresis support role to prepare the donor, donor area, and equipment for the pheresis processors.

The position emphasizes monitoring during the pheresis process, responding to alarms, and ensuring accurate donor data entry in the electronic system in line with SOPs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience in medical or health provider environment preferred.
• Basic math calculations required.

Responsibilities

• Prepares autopheresis machine for the pheresis process.
• Monitors donor and pheresis process and responds to alarms or signals.
• Disconnects donor when the process is complete.
• Maintains alertness to donor reactions and notifies staff.
• Records incidents and donor data using PDA and donor information system.
• Links equipment and supplies to the donor in the system.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate donor data in the electronic system per SOPs.
• Understands policies for hyper immune programs when applicable.
• Maintains clean work environment and ensures supplies; follows HSE/OSHA.
• May be cross-trained in other areas; bilingual may be required.
• Performs other job-related duties as assigned.

Skills

PDA data entry

Attention to detail

Basic math

Education

High school diploma or equivalent

Tools

PDA

Electronic donor information system

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

Job Description

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.