Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL; Little Rock (AR); On-site; USD 31,000 - 52,000; Full time

Job summary

CSL in Little Rock, AR, is seeking a Pheresis Technician to prepare donors, donor area, and equipment for pheresis processing. You will report to the Assistant Center Manager and support the center’s donor program.

Responsibilities include prepping autopheresis machines, monitoring donors and processes, recording incidents with the PDA, ensuring accurate donor data entry, and maintaining a clean, compliant work environment in line with HSE/OSHA policies. Bilingual English/Spanish preferred.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months’ work experience in medical or health provider environment or equivalent.
• Will perform basic math calculations.
• English/Spanish bilingual communication skills are highly preferred.
• Previous experience in a medical, healthcare, customer service, or donor-facing environment is preferred.
• Strong interpersonal and communication skills with donors.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use PDA to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

Skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

Job Description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Preferred Qualifications

• English/Spanish bilingual communication skills are highly preferred, with the ability to effectively communicate with and support a diverse donor population.
• Previous experience in a medical, healthcare, customer service, or donor-facing environment is preferred.
• Strong interpersonal and communication skills with the ability to interact professionally and compassionately with donors.

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs