Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma; Longwood (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

CSL Plasma in Longwood, FL is seeking a Donor Center Technician to support pheresis procedures. You will prepare the donor, area, and equipment, operate the autopheresis machine, and monitor the process for alarms.

You will document incidents with the PDA, ensure accurate donor data per SOPs, and help maintain a safe, clean environment while following OSHA policies. Some cross-training and bilingual ability may be required.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum three months' work experience in medical or health provider environment preferred.
• Ability to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area, and equipment for the pheresis process.
• Prepare the autopheresis machine for pheresis.
• Monitor donor and pheresis process; respond to alarms.
• Disconnect donor when the process completes.
• Maintain alertness to donor reactions; notify staff.
• Record incidents using the PDA during pheresis (alarms, events).
• Link equipment and supplies to the donor in the PDA.
• Alert supervisor to donor flow issues.
• Ensure accurate donor data in the electronic management system per SOPs.
• Follow HSE/OSHA policies; promote safety.
• Maintain confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas.
• Bilingual skills may be required as needed.
• Perform job-related duties as assigned.

Skills

Attention to detail

Basic math

Teamwork

Education

High school diploma or equivalent

Tools

PDA

Donor information system

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.