Customer Service - Donor Support Technician (Bilingual – English/Spanish)

CSL; Chattanooga (TN); On-site; USD 25,000 - 36,000; Full time

Job summary

CSL is seeking a detail-oriented technician to prepare pheresis equipment and monitor donors during pheresis procedures. You will use a PDA to document incidents, alarms, and donor data while ensuring accurate linkage of equipment to each donor.

The role requires basic math, adherence to safety policies, and confidentiality of donor information. Some duties may involve cross-training and potential bilingual requirements to meet center needs.

Qualifications

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent
• Basic math calculations are required
• Bilingual skills may be required at organizational discretion

Responsibilities

• Prepare autopheresis machine for pheresis process
• Monitor donor and pheresis process; respond to alarms or signals
• Disconnect donor when process is complete
• Record incidents and donor data using PDA and link equipment to donor
• Maintain clean, safe work environment and follow HSE/OSHA policies
• Maintain donor confidentiality and assist with cross-training as needed

Skills

Customer service

Basic math

Attention to detail

Bilingual (optional)

Education

High school diploma or equivalent

Tools

PDA usage

Electronic donor information system

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs