Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma; Greenville (SC); On-site; USD 31,000 - 46,000; Full time

Job summary

CSL Plasma in Greenville, SC seeks a Pheresis Processor to prepare the autopheresis equipment and monitor donors during the pheresis process, maintaining vigilance for donor reactions and responding to alarms.

You will use the PDA to document incidents, link equipment to donors, ensure accurate donor data entry per SOPs, and uphold HSE/OSHA policies; a high school diploma and basic math skills are required, with potential cross-training.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms or signals during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness to any donor reactions during or after pheresis and notify staff as needed.
• Use PDA to record incidents, link equipment and soft goods to the donor, and record donor data.
• Alert Group Leader or Supervisor of donor flow issues and ensure accurate donor data entry per SOPs.
• Follow HSE and OSHA policies and procedures; maintain confidentiality of donor and center information.
• May be cross-trained in other areas to meet business needs.

Skills

Basic math

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnect the donor when the process is complete. Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform job-related duties as assigned.

Your skills and experience

EducationHigh school diploma or equivalent required

Experience Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience. Will perform basic math calculations

Working Conditions (physical & mental requirements)

Understand, remember and apply oral and/or written instructions

Understand and follow basic instructions and guidelines

Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time Reach, bend, kneel and have high level of manual dexterity Occasionally be required to lift and carry up to 25 poundsFast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.