Customer Service - Donor Support Technician (Bilingual - English/Spanish)

CSL Plasma; Albuquerque (NM); On-site; USD 17,000 - 25,000; Full time

Job summary

CSL Plasma is seeking a dedicated team member to support the pheresis center operations. The role involves preparing the autopheresis machine, monitoring donors, and responding to alarms during the process. You will document incidents using the PDA and ensure donor data is accurately recorded in the electronic system.

A safe, clean work area and adherence to SOPs are essential. Candidates should have a high school diploma or equivalent and at least three months of related medical or health

Qualifications

• High school diploma or equivalent required.
• Minimum of three months' work experience in a medical or health provider setting preferred.
• Basic math calculations may be required.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process and respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Record incidents and donor data using the PDA and link equipment to the donor.
• Maintain a clean, safe work environment and ensure supplies are available.
• Follow SOPs and OSHA/HSE policies and maintain donor confidentiality.

Education

High school diploma or equivalent

Tools

PDA

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process. Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnect the donor when the process is complete. Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understand the policies and procedures associated with hyper immune programs at the center if applicable. Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform job-related duties as assigned.

Education

High school diploma or equivalent required.

Experience

Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience. Will perform basic math calculations.

Working Conditions

• Understand, remember and apply oral and/or written instructions


• Understand and follow basic instructions and guidelines


• Must be able to see and speak with customers and observe equipment operation


• Occasionally perform tasks while standing and walking up to 100% of time


• Reach, bend, kneel, and have high level of manual dexterity


• Occasionally be required to lift and carry up to 25 pounds


• Fast paced environment with frequent interruptions


• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens


• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas


• Required to work overtime and extended hours to support center operational needs