Customer Service - Donor Support Technician

CSL; Wilton Manors (FL); On-site; USD 33,000 - 40,000; Part time

Job summary

CSL is seeking a Customer Service - Donor Support Technician to join their team in Wilton Manors, FL. The role involves preparing donors and equipment for the pheresis process, monitoring donor reactions, and maintaining safety and confidentiality. Candidates should have a high school diploma and some experience in a medical setting, along with good communication skills and the ability to perform basic math.

Qualifications

• Minimum of three months' work experience, preferably in medical or health provider environment.
• Ability to perform basic math calculations.
• Bilingual skills may be required.

Responsibilities

• Prepare the donor and equipment for the pheresis process.
• Monitor donors and respond to alarms during the process.
• Record donor data in the electronic information management system.

Skills

Monitoring

Communication

Mathematics

Bilingual

Education

High school diploma or equivalent

Tools

Personal Digital Assistant (PDA)

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service - Donor Support Technician role at CSL

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
  
  

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.
  
  

Qualifications

• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations
  
  

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Plasma!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at CSL by 2x

Get notified about new Customer Service Technician Support jobs in Wilton Manors, FL.

Pompano Beach, FL $33.00-$35.00 20 hours ago

Fort Lauderdale, FL $35,000.00-$39,000.00 2 weeks ago

Fort Lauderdale, FL $14.00-$16.00 2 weeks ago

Field Technician - on-site technical support.

Fort Lauderdale, FL $35,000.00-$39,000.00 11 hours ago

Fort Lauderdale, FL $84,000.00-$108,000.00 1 month ago

Miramar, FL $84,000.00-$108,000.00 1 month ago

Fort Lauderdale, FL $21.00-$26.00 10 hours ago

Fort Lauderdale, FL $108,000.00-$156,000.00 1 month ago

Miami Beach, FL $4,000.00-$8,000.00 1 month ago

Miramar, FL $108,000.00-$156,000.00 1 month ago

Fort Lauderdale, FL $52,416.00-$67,392.00 1 month ago

Pompano Beach, FL $16.00-$18.00 3 weeks ago

Fort Lauderdale, FL $35,109.01-$45,140.16 1 month ago

Miramar, FL $52,416.00-$67,392.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.