Customer Service - Donor Support Technician

CSL Vifor; Wilmington (NC); On-site; USD 2,066,000 - 2,893,000; Full time

Job summary

CSL Vifor in Wilmington, NC seeks a donor pheresis technician to support the donor center by preparing the donor, area, and equipment for pheresis procedures.

You will monitor the donor and machine, respond to alarms, record incidents with a PDA, and ensure accurate data entry while following SOPs and HSE/OSHA policies.

Qualifications

• Must be able to perform basic math calculations.
• May require bilingual skills depending on location.

Responsibilities

• Prepare donor, donor area and equipment for the pheresis process.
• Prepare autopheresis machine for the pheresis process.
• Monitor donor and the pheresis process; respond to alarms during the procedure.
• Disconnect donor when the process is complete.
• Maintain alertness to donor reactions and notify appropriate staff.
• Use PDA to record incidents during pheresis, including alarms and events.
• Link equipment and supplies to the appropriate donor in the system.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic system per SOPs.
• Understand policies for hyperimmune programs at the center, if applicable.
• Maintain a clean, efficient work environment and ensure supplies and forms are available; follow HSE/OSHA policies.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required to meet business needs.
• Perform job-related duties as assigned.

Skills

Basic math

Bilingual skills

Education

High school diploma or equivalent

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.