Customer Service - Donor Support Technician

CSL Plasma; Wilmington (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

CSL Plasma in Wilmington, NC is seeking a Donor Pheresis Technician to prepare donors and equipment for the pheresis process and to monitor the procedure for donor safety.

Responsibilities include operating the autopheresis machine, recording incidents in the PDA, maintaining data accuracy per SOPs, and ensuring a clean, safe work environment. High school diploma and at least 3 months in a medical setting are required; basic math skills are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare donor, donor area and equipment for pheresis.
• Prepare autopheresis machine for pheresis.
• Monitor donor and pheresis process; respond to alarms or signals during the process.
• Disconnect donor when the procedure is complete.
• Maintain alertness to donor reactions and notify appropriate staff as needed.
• Record incidents during pheresis using the PDA, including machine alerts, alarms and donor events.
• Link equipment and soft goods used in the pheresis process to the donor in the PDA.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate recording of donor data in the electronic donor information management system per SOPs.
• Follow HSE and OSHA policies and promote safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at discretion of the organization.

Skills

Basic math skills

Education

High school diploma or equivalent

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.