Customer Service - Donor Support Technician

CSL Plasma; Jackson (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

CSL Plasma is seeking a donor center technician to prepare the donor, donor area, and equipment for the pheresis process and to monitor the donor throughout the procedure in a clinical setting.

You will maintain PDA records, ensure correct linkage of supplies to each donor, and follow SOPs to support donor safety and data accuracy. A high school diploma and at least three months of health-care experience are required.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to any donor reactions and notify appropriate staff.
• Record incidents in the PDA and link equipment to the donor record.
• Link supplies to the appropriate donor in the system.
• Alert supervisor of donor flow issues.
• Ensure accurate donor data in the information management system.
• Maintain clean work environment and follow safety policies.
• May be cross-trained in other areas as needed.
• Perform job-related duties as assigned.

Skills

Basic math

Bilingual

Education

High school diploma or equivalent

Tools

PDA

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.