Customer Service - Donor Support Technician

CSL; Warren (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

CSL is seeking an entry-level donor pheresis support role in a fast-paced center. You will prepare the pheresis equipment, monitor donors, and respond to alarms during the process, ensuring safe, compliant operations.

You will document incidents on a PDA, maintain donor data in the system, and help keep supplies ready. The position may involve cross-training and potential bilingual responsibilities depending on center needs.

Qualifications

• High school diploma or equivalent is required.
• Minimum of three months’ work experience in a medical or health-provider environment or equivalent.
• Ability to perform basic math calculations.
• Ability to monitor donor and pheresis process and respond to alarms or signals.
• Maintain confidentiality of donor and center information.

Responsibilities

• Prepares autopheresis machine for pheresis process.
• Monitors donor and pheresis process and responds to alarms or signals.
• Disconnects donor when process is complete.
• Maintains alertness to donor reactions and notifies staff as needed.
• Records incidents on PDA, links equipment to donor, and records donor data in the EDIS.
• Alerts supervisor of donor flow issues and maintains supply levels.
• Follows SOPs and OSHA/HSE policies and maintains a clean work environment.
• May be cross-trained in other areas; bilingual skills may be required.

Skills

Attention to detail

Follow instructions

Basic math skills

Communication

Education

High school diploma or equivalent

Tools

PDA usage

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.