Customer Service - Donor Support Technician

CSL; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

CSL in Pittsburgh, PA is seeking a Donor Center Technician to prepare the autopheresis machine and monitor the pheresis procedure, ensuring donor safety and accurate data entry throughout the process.

The role requires attention to safety, adherence to SOPs, and the ability to respond quickly to alarms, document incidents with a PDA, and maintain confidentiality of donor information. Cross-training and overtime may be required, with bilingual skills a plus.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 months' work experience in medical or health provider environment preferred.
• Ability to perform basic math calculations.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process and responds to alarms.
• Disconnects the donor when the process is complete.
• Maintains alertness to donor reactions and notifies staff as needed.
• Records incidents and donor data using the PDA per SOPs.
• Links equipment and supplies to the appropriate donor in the system.
• Alerts supervisor of donor flow issues.
• Maintains confidentiality of donor and center information.
• Follows HSE and OSHA policies and promotes safety.
• May be cross-trained in other areas as needed.
• Bilingual skills may be required, at the organization's discretion.
• Performs other job-related duties as assigned.

Skills

Basic math

Attention to detail

Customer service skills

Safety conscious

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs