Customer Service - Donor Support Technician

CSL; Orlando (FL); On-site; USD 84,000 - 156,000; Part time

Job summary

CSL is seeking a Customer Service - Donor Support Technician in Orlando, FL. This part-time role involves preparing donors and monitoring the pheresis process, ensuring accurate data records, and maintaining safety protocols. Ideal candidates should have a high school diploma and a passion for helping others in a medical environment.

Qualifications

• Minimum of 3 months’ work experience in a medical or health environment is preferred.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and respond to alarms or signals.
• Ensure accurate recording of donor data in the electronic system.

Skills

Bilingual skills

Basic math skills

Education

High school diploma or equivalent

Job description

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The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors. You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms or signals.
• Disconnects the donor when the process is complete.
• Maintains alertness to donor reactions during or after the process and notifies staff.
• Uses PDA to record incidents, alarms, volume variances, and adverse events.
• Links equipment and soft goods to the donor using PDA.
• Alerts the Group Leader or Supervisor of flow issues.
• Ensures accurate recording of donor data in the electronic system.
• Understands policies related to hyper immune programs if applicable.
• Maintains a clean environment and ensures supplies are available.
• Follows all HSE and OSHA policies, promoting safety.
• Maintains confidentiality of all information.
• May be cross-trained in other areas.
• Bilingual skills may be required.
• Performs other duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of 3 months’ work experience, preferably in a medical or health environment.
• Basic math skills.

Working Conditions

• Follow instructions and guidelines.
• Must see and speak with customers, observe equipment.
• Stand and walk up to 100% of the time.
• Reach, bend, kneel, manual dexterity required.
• Occasionally lift up to 25 pounds.
• Work in a fast-paced environment with interruptions.
• Exposed to chemicals, temperatures, blood borne pathogens.
• Wear PPE as required.
• Work overtime and extended hours as needed.

Benefits

For more info, visit https://cslbenefits.com/cslp.

About CSL Plasma

One of the world's largest plasma collectors, helping people with serious diseases. Committed to our work because lives depend on us. Learn more about CSL Plasma.

Inclusion and Belonging

We celebrate differences, foster curiosity and empathy, and aim for a diverse workforce. Learn more at CSL.

Additional Details

• Seniority level: Not Applicable
• Employment type: Part-time
• Job function: Other

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Orlando, FL
$84,000.00 - $108,000.00

Orlando, FL
$108,000.00 - $156,000.00

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