Customer Service - Donor Support Technician

CSL Plasma Inc.; Oregon (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Donor Support Technician to join their team. In this vital role, you will be responsible for preparing donors and the necessary equipment for the pheresis process, ensuring a safe and efficient experience for all involved. You will monitor the donor's well-being and respond to any alarms or signals during the process, maintaining a high level of alertness. The ideal candidate will possess strong customer service skills and attention to detail, making a significant impact in the lives of donors. If you are passionate about supporting others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and attention to detail are essential.
• High school diploma required for the role.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the process.
• Record incidents using a Personal Digital Assistant (PDA).

Skills

Customer Service Skills

Attention to Detail

Emergency Response

Education

High School Diploma

Tools

Personal Digital Assistant (PDA)

Job description

Customer Service - Donor Support Technician

Job Description Summary: Responsible for preparing the donor, donor area, and equipment for the pheresis process.

Main Responsibilities:

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
6. Uses PDA to link equipment and soft goods used