Customer Service - Donor Support Technician

CSL; Midvale (UT); On-site; USD 30,000 - 45,000; Full time

Job summary

CSL is seeking a Customer Service - Donor Support Technician to prepare donors and equipment for the pheresis process. This role involves monitoring the donor's experience, ensuring safety, and maintaining accurate records. Ideal candidates will have a high school diploma and some experience in a medical setting, along with strong communication skills.

Benefits

Health care options

Life insurance

Disability coverage

401(k)

PTO

Paid holidays

Qualifications

• Minimum of three months’ work experience in a medical environment preferred.
• Bilingual skills may be required.
• Ability to work in a fast-paced environment.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process.
• Ensures accurate recording of donor data.

Skills

Basic math skills

Manual dexterity

Ability to follow instructions

Education

High school diploma or equivalent

Job description

Join to apply for the Customer Service - Donor Support Technician role at CSL

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service - Donor Support Technician role at CSL

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
6. Links equipment and soft goods used in the process to the appropriate donor using PDA.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures accurate recording of donor data in the electronic donor information management system following SOPs.
9. Understands policies related to hyper immune programs if applicable.
10. Maintains a clean, efficient work environment and ensures sufficient supplies are available. Follows all HSE and OSHA policies, promoting safety.
11. Maintains confidentiality of all personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at the organization’s discretion.
14. Performs other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three months’ work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Basic math skills required.

Working Conditions (Physical & Mental Requirements)

• Ability to understand, remember, and follow instructions.
• Ability to see and speak with customers and observe equipment operation.
• Ability to perform tasks while standing and walking up to 100% of the time.
• Manual dexterity including reaching, bending, and kneeling.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
• Wearing PPE as required.
• Willingness to work overtime and extended hours as needed.

Our Benefits

CSL offers health care options, life insurance, disability coverage, 401(k), PTO, paid holidays, and more. For details, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is a leading plasma collection organization committed to helping people with rare diseases. Learn more about CSL Plasma.

We value diversity and inclusion. Join us in reflecting the world around us.

Work that matters at CSL Plasma!