Customer Service - Donor Support Technician

CSL; Michigan City (IN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service - Donor Support Technician to join their team. This role is crucial in preparing donors and ensuring a smooth pheresis process while maintaining safety and confidentiality. The ideal candidate will have a high school diploma and some experience in a medical environment. With a focus on customer service, you will monitor the donor's experience, respond to alarms, and keep accurate records. This position offers a chance to make a real difference in people's lives while enjoying comprehensive benefits and a supportive work environment.

Benefits

Health Care Options

Life Insurance

Disability Coverage

401(k)

Paid Time Off (PTO)

Paid Holidays

Qualifications

• Minimum of three months’ work experience in a medical or health provider environment.
• Ability to perform basic math calculations.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the pheresis process.
• Record incidents and maintain accurate donor data in the electronic system.
• Ensure a clean work environment and follow all safety policies.

Skills

Customer Service

Basic Math Calculations

Bilingual Skills

Education

High School Diploma or Equivalent

Tools

Personal Digital Assistant (PDA)

Job description

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The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reactions the donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents during the pheresis process, such as machine alerts, alarms, volume variances, and donor adverse events.
• Links equipment and soft goods used in the pheresis process to the appropriate donor via PDA.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system as per SOPs.
• Understands policies and procedures related to hyper immune programs if applicable.
• Maintains a clean, efficient work environment and ensures sufficient supplies are available. Follows all HSE and OSHA policies, promoting safety.
• Maintains confidentiality of personnel, donor, and center information.
• May be cross-trained in other areas as needed.
• Bilingual skills may be required based on organizational needs.
• Performs other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months’ work experience, preferably in a medical or health provider environment or equivalent education and experience.
• Performs basic math calculations.

Working Conditions (Physical & Mental Requirements)

• Understands, remembers, and applies oral and written instructions.
• Follows instructions and guidelines.
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally performs tasks while standing and walking up to 100% of the time.
• Reaches, bends, kneels, and has high manual dexterity.
• Occasionally lifts and carries up to 25 pounds.
• Works in a fast-paced environment with interruptions.
• Exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens.
• Wears PPE as required.
• May need to work overtime and extended hours to support operational needs.

Our Benefits

CSL offers benefits including health care options, life insurance, disability coverage, 401(k), PTO, and paid holidays. More info at CSL Benefits.

About CSL Plasma

CSL Plasma is a leading plasma collection organization committed to helping people with rare diseases. Learn more about us.

Diversity & Inclusion

CSL values diversity and inclusion across its global workforce.