Customer Service - Donor Support Technician

CSL Plasma; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join CSL Plasma as a Donor Center Technician, where you will prepare donors and equipment for the pheresis process, monitor donor safety, and maintain accurate records. This role requires a high school diploma and basic math skills, with a focus on safety and efficiency in a fast-paced environment.

Qualifications

• Minimum of three months' work experience in a medical or health provider environment.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and respond to alarms during the process.
• Accurately record donor data in the electronic management system.

Skills

Basic math skills

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process; respond to alarms or signals during the process.
3. Disconnect the donor upon completion of the process.
4. Stay alert to any reactions from the donor during or after the process and notify staff accordingly.
5. Record incidents such as machine alerts, alarms, volume variances, and adverse events using the Personal Digital Assistant (PDA).
6. Link equipment and soft goods used in the process to the appropriate donor via PDA.
7. Alert the Group Leader or Supervisor of donor flow issues.
8. Accurately record donor data in the electronic management system as per SOPs.
9. Understand policies related to hyper immune programs if applicable.
10. Maintain a clean, efficient work environment and ensure supplies are available; follow HSE and OSHA policies, promoting safety.
11. Maintain confidentiality of all personnel, donor, and center information.
12. Cross-train in other areas as needed.
13. Utilize bilingual skills if required by the organization.
14. Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
• Basic math skills required.

Working Conditions (Physical & Mental Requirements)

• Follow oral and written instructions.
• Observe equipment operation and communicate effectively with customers.
• Stand and walk up to 100% of the time.
• Reach, bend, kneel, and demonstrate manual dexterity.
• Lift and carry up to 25 pounds occasionally.
• Work in a fast-paced environment with interruptions.
• Be exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens; wear PPE as required.
• Work overtime and extended hours as needed to support operations.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping people with rare and serious diseases. Committed to our work because lives depend on us. Learn more at CSL Plasma.

We Reflect the World Around Us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more at Inclusion & Belonging.

Join Us at CSL Plasma and Make a Difference!