Customer Service - Donor Support Technician

CSL Plasma; Illinois; On-site; USD 30,000 - 40,000; Full time

Job summary

CSL Plasma is seeking a dedicated individual to prepare donors and equipment for the pheresis process. The role involves monitoring donors, ensuring safety, and maintaining accurate records. Candidates should have a high school diploma and some experience in a medical environment. Join a global leader in plasma collection and make a difference in patients' lives.

Qualifications

• Minimum of three months' work experience in a medical or health provider environment.

Responsibilities

• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and respond to alarms during the process.
• Ensure accurate recording of donor data in the electronic system.

Skills

Bilingual skills

Basic math calculations

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process; respond to alarms or signals during the process.
3. Disconnect the donor upon completion of the process.
4. Maintain alertness to any reactions from the donor during or after pheresis and notify appropriate staff.
5. Use Personal Digital Assistant (PDA) to record incidents such as machine alerts, alarms, volume variances, and donor adverse events.
6. Link equipment and soft goods used in the pheresis process to the appropriate donor via PDA.
7. Alert Group Leader or Supervisor of donor flow issues.
8. Ensure accurate recording of donor data in the electronic donor information management system following SOPs.
9. Understand policies related to hyper immune programs at the center if applicable.
10. Maintain a clean, efficient work environment and ensure sufficient supplies are available. Follow all HSE and OSHA policies, promoting safety in all actions.
11. Maintain confidentiality of personnel, donor, and center information.
12. May be cross-trained in other areas to meet business needs.
13. Bilingual skills may be required, at organizational discretion.
14. Perform other job-related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or equivalent education and experience.
• Ability to perform basic math calculations.

Working Conditions

• Understand, remember, and apply oral and written instructions.
• Follow basic instructions and guidelines.
• Ability to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of the time.
• Reach, bend, kneel, and possess high manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with frequent interruptions.
• Expose to hazardous chemicals, extreme temperatures, and blood-borne pathogens; wear PPE as required.
• Work overtime and extended hours to support operational needs.

Our Benefits

For more information on CSL Plasma benefits, visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma, helping people with rare and serious diseases live healthy lives. Learn more at CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more at Inclusion & Belonging.

Do work that matters at CSL Plasma!