Customer Service - Donor Support Technician

CSL Plasma; Hobart (IN); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

CSL Plasma is seeking a Pheresis Technician at our Indiana center. You will prepare the donor, donor area and equipment for pheresis and monitor the process, responding to alarms, while ensuring donor safety and data integrity.

You will document incidents in the PDA, maintain SOP-compliant records, keep a clean work area, and collaborate with staff to meet local program requirements. Some roles may require bilingual skills and cross-training as needed.

Qualifications

• High school diploma or equivalent.
• Minimum of three months' work experience in medical or health provider environment or equivalent.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare the donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process and respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify appropriate staff.
• Record incidents and donor data in the PDA and donor information management system.
• Link equipment and supplies to the donor in the system.
• Alert supervisor of donor flow issues.
• Maintain accurate donor data per SOPs.
• Understand policies for hyper immune programs if applicable.
• Maintain clean, efficient work environment and ensure supplies are available; follow HSE/OSHA policies and promote safety.
• Maintain confidentiality of donor and center information.
• May be cross-trained in other areas as needed.
• Bilingual skills may be required to meet business needs.
• Perform job-related duties as assigned.

Skills

Basic math

Bilingual abilities

Education

High school diploma or equivalent

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.