Customer Service - Donor Support Technician

CSL Plasma; Columbia (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

CSL Plasma is seeking a Donor Pheresis Technician in Columbia, SC to prepare donors and equipment for the pheresis process and to monitor both donor and machine throughout the procedure. You will record incidents in the PDA and ensure proper linkage of equipment to each donor.

Responsibilities include maintaining a clean, safe work environment, following HSE/OSHA policies, and protecting donor confidentiality. Cross-training and bilingual capabilities may be required.

Qualifications

• High school diploma or equivalent required.
• Minimum of three months' work experience, preferably in medical or health provider environment.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare donor, donor area and equipment for the pheresis process.
• Prepare autopheresis machine for the pheresis process.
• Monitor donor and pheresis process; respond to alarms or signals.
• Disconnect donor when the process is complete.
• Maintain alertness to donor reactions; notify appropriate staff.
• Use PDA to record incidents during pheresis and link equipment to donor.
• Link equipment and soft goods to the donor in PDA.
• Alert Group Leader or Supervisor of donor flow issues.
• Ensure accurate donor data in the electronic donor info system per SOPs.
• Follow HSE/ OSHA policies; promote safety.
• Maintain donor, center confidentiality.
• May be cross-trained in other areas; bilingual may be required.

Skills

Basic math

Healthcare experience

Bilingual

Education

High school diploma or equivalent

Tools

PDA

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.