Customer Service - Donor Support Technician

CSL Plasma; Gastonia (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

CSL Plasma is seeking a Pheresis Technician to support donor procedures and equipment setup in a clinical center.

The role requires attention to safety, accurate data entry, and adherence to SOPs for donor care and process monitoring. You will work with a team to ensure efficient pheresis operations and may be cross-trained in related areas as needed.

Qualifications

• Must have high school diploma or equivalent.
• Minimum 3 months’ work experience in a medical or health provider environment or equivalent.
• Must be able to perform basic math calculations.

Responsibilities

• Prepare donor, donor area and equipment for the pheresis process.
• Prepare the autopheresis machine for the pheresis process.
• Monitor the donor and pheresis process; respond to alarms or signals.
• Disconnect the donor when the process is complete.
• Maintain alertness to donor reactions and notify staff as needed.
• Record incidents, alarms, volume variances and adverse events using the PDA.
• Link equipment and supplies to the donor in the PDA.
• Alert supervisor of donor flow issues.
• Record donor data accurately in the electronic donor information management system per SOPs.
• Understand policies for hyperimmune programs at the center if applicable.
• Maintain a clean, efficient work environment and ensure supplies; follow HSE/OSHA policies.
• Maintain confidentiality of personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required at organizational discretion.
• Perform other job-related duties as assigned.

Skills

Math skills

Healthcare experience

Education

High school diploma or equivalent

Tools

PDA system

Pheresis equipment

Electronic donor information system

Job description

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understands the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required
• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.