Customer Service - Donor Support Technician

CSL; Arvada (CO); On-site; USD 23,000 - 27,000; Full time

Job summary

CSL in Arvada, CO is seeking a dedicated professional to support the pheresis process. You will prepare the donor, donor area and equipment, and ready the autopheresis machine to begin the procedure.

You will monitor the donor and process, respond to alarms, record incidents on the PDA, and ensure accurate donor data is logged according to SOPs.

The role emphasizes safety, confidentiality, and willingness to cross-train, with bilingual skills potentially required to meet business needs.

Qualifications

• High school diploma or equivalent required.
• Minimum of three (3) months' work experience in medical or health provider environment or equivalent.
• Must be able to perform basic math calculations.

Responsibilities

• Preparing the donor, donor area and equipment for the pheresis process.
• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and the pheresis process, responds to alarms during the process.
• Disconnects the donor when the process is complete.
• Maintains alertness to donor reactions and notifies appropriate staff.
• Uses PDA to record incidents, machine alerts, volume variances and donor events.
• Uses PDA to link equipment and soft goods used in the pheresis process to the donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system per SOPs.
• Follows HSE and OSHA policies and promotes safety in all actions.
• Maintains confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required, at organization discretion.
• Perform job-related duties as assigned.

Skills

Pheresis knowledge

Donor safety

PDA documentation

Alarm response

Education

High school diploma

Job description

Responsibilities

• Responsible for preparing the donor, donor area and equipment for the pheresis process.


• Prepares the autopheresis machine for the pheresis process.


• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.


• Disconnects the donor when the process is complete.


• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.


• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.


• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.


• Alerts Group Leader or Supervisor of donor flow issues.


• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).


• Understands the policies and procedures associated with hyper immune programs at the center if applicable.


• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.


• Maintains confidentiality of all personnel, donor and center information.


• May be cross-trained in other areas to meet the needs of the business.


• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.


• Perform job-related duties as assigned.

Qualifications

• High school diploma or equivalent required


• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience


• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

The expected base pay for this position at hiring is $16.61/hour - $19.65/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.