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Customer Service - Donor Support Technician

CSL

Champaign (IL)

On-site

USD 35,000 - 52,000

Full time

4 days ago

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Job summary

Join a leading company in the healthcare sector as a Customer Service - Donor Support Technician in Champaign, IL. Engage in vital responsibilities including preparing donor equipment, monitoring processes, and ensuring safety and compliance with health regulations. This role offers opportunities to develop your skills in a dynamic, fast-paced environment dedicated to making a difference in people's lives.

Benefits

Health care benefits

Paid Time Off (PTO)

401(k) Savings Program

Short- and Long-Term Disability

Qualifications

Minimum of three months’ work experience in a medical or health provider environment.
Ability to understand and follow basic instructions and guidelines.
Must be able to see and speak with customers and observe equipment operation.

Responsibilities

Prepares the autopheresis machine for the pheresis process.
Monitor the donor and respond to alarms during the process.
Maintain accurate donor data in the electronic information management system.

Skills

Bilingual skills

Basic math calculations

Attention to detail

Education

High school diploma or equivalent

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The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process.
Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnect the donor when the process is complete.
Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understand the policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
Maintain confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations

Working Conditions

(physical & mental requirements)

Understand, remember and apply oral and/or written instructions
Understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Plasma!

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other

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