Customer Service - Donor Support Technician

CSL Plasma; Bloomington (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

CSL Plasma is seeking a dedicated pheresis technician to prepare donors and equipment for the pheresis process. The role involves monitoring donors, ensuring safety protocols, and maintaining accurate records. Ideal candidates will have a high school diploma and experience in a medical environment, with a focus on teamwork and safety.

Qualifications

• At least three months of work experience in a medical or health environment.
• Ability to follow oral and written instructions.
• Manual dexterity and ability to lift up to 25 pounds.

Responsibilities

• Prepare the autopheresis machine and monitor the donor during the process.
• Record incidents and ensure accurate data entry.
• Maintain a clean work environment and follow safety policies.

Skills

Basic math skills

Bilingual skills

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

1. Prepare the autopheresis machine for the pheresis process.
2. Monitor the donor and the pheresis process, responding to alarms or signals during the process.
3. Disconnect the donor upon completion of the process.
4. Maintain alertness to any reactions from the donor during or after pheresis and notify appropriate staff.
5. Record incidents during pheresis, such as machine alerts, alarms, volume variances, and adverse events, using the Personal Digital Assistant (PDA).
6. Link equipment and soft goods used in pheresis to the donor via PDA.
7. Alert Group Leader or Supervisor of donor flow issues.
8. Ensure accurate recording of donor data in the electronic management system following SOPs.
9. Understand policies related to hyperimmune programs if applicable.
10. Maintain a clean, efficient work environment and ensure availability of supplies, following HSE and OSHA policies. Promote safety in all actions.
11. Maintain confidentiality of personnel, donor, and center information.
12. Possibly cross-train in other areas to meet business needs.
13. Bilingual skills may be required as per organizational needs.
14. Perform additional duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• At least three months of work experience, preferably in a medical or health environment, or an equivalent combination of education and experience.
• Basic math skills required.

Working Conditions

• Ability to understand, remember, and follow oral and written instructions.
• Follow basic instructions and guidelines.
• Ability to see, speak with customers, and observe equipment operation.
• Occasionally stand and walk up to 100% of the time.
• Reach, bend, kneel, and have manual dexterity.
• Occasionally lift and carry up to 25 pounds.
• Work in a fast-paced environment with interruptions.
• Exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens; PPE required.
• Work overtime and extended hours as needed.

Our Benefits

For more information, visit CSL Benefits.

About CSL Plasma

CSL Plasma is one of the world's largest plasma collectors, helping individuals with rare and serious diseases. Learn more about CSL Plasma.

We embrace inclusion and belonging

As a global organization, CSL promotes diversity. Learn more at Inclusion & Belonging.

Join us at CSL Plasma and make a difference!