Customer Service - Donor Support Technician

CSL Plasma Inc.; Birmingham (AL); On-site; USD 10,000 - 60,000; Part time

Job summary

CSL Plasma Inc. is seeking a part-time Donor Support Technician in Birmingham, Alabama. This role involves preparing donors for the pheresis process, monitoring them during the procedure, and ensuring data accuracy in a fast-paced healthcare environment. A high school diploma and customer service experience are required, with bilingual skills preferred but not mandatory. Join a leading company that is dedicated to helping individuals with rare diseases live healthy lives.

Qualifications

• Minimum of three months’ work experience in a healthcare environment preferred.
• Must be able to follow oral and written instructions accurately.

Responsibilities

• Prepare donors and the pheresis area for the donation process.
• Monitor donors during the pheresis process and respond to alarms.
• Record incidents and ensure accurate donor data management.

Skills

Basic Math Calculations

Bilingual Skills

Customer Service Skills

Education

High School Diploma or Equivalent

Job description

Customer Service - Donor Support Technician page is loaded

Customer Service - Donor Support Technician

Apply locations Americas, US-AL, Birmingham 259, CSL Plasma time type Part time posted on Posted 3 Days Ago job requisition id R-255670

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp .

About CSLPlasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma .

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL .

Do work that matters at CSL Plasma!

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Equal Opportunity Employer

CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please click here .