Customer Service - Donor Support Technician

CSL; Albuquerque (NM); On-site; USD 35,000 - 48,000; Full time

Job summary

CSL in Albuquerque, NM seeks a frontline technician to prepare autopheresis equipment, monitor donors, and ensure safe, compliant operation. You will document incidents with a PDA, maintain donor records per SOPs, and coordinate with staff to resolve flow issues.

This role requires attention to detail, basic math, and readiness to work overtime in a fast-paced bioscience setting.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 months healthcare or medical experience.
• Ability to perform basic math calculations.
• Willingness to work overtime in a fast-paced environment.
• Bilingual skills may be required.

Responsibilities

• Prepares the autopheresis machine for the pheresis process.
• Monitors the donor and pheresis process and responds to alarms.
• Disconnects the donor when the process is complete.
• Maintains alertness to donor reactions and notifies staff.
• Uses PDA to record incidents and link equipment to donor.
• Alerts Group Leader of donor flow issues.
• Records donor data in the electronic donor information management system per SOPs.
• Follows HSE and OSHA policies; maintains a safe work environment.

Skills

Pheresis procedures

Equipment monitoring

Data entry using PDA

SOP compliance

Troubleshooting alarms

Communication with staff

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.
• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
• Disconnect the donor when the process is complete.
• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
• Maintain confidentiality of all personnel, donor and center information.
• May be cross-trained in other areas to meet the needs of the business.
• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
• Perform job-related duties as assigned.

Your Skills And Experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions
• Understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation.
• Occasionally perform tasks while standing and walking up to 100% of time
• Reach, bend, kneel and have high level of manual dexterity
• Occasionally be required to lift and carry up to 25 pounds
• Fast paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

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