Customer Service & Dispatch - 1st Shift - Athena Farms

Sofo Foods; Forest Park (GA); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Overtime is required based on business

Night shift coverage (as needed)

Descrizione del lavoro

Sofo Produce Co./Athena Farms in Forest Park, GA is seeking a Customer Service Representative to assist customers, process orders and returns, and handle simple office tasks in a fast-paced setting.

You will enter orders and catch weights, update invoices, stamp documents, promote products, and support daily driver dispatch while working required overtime and potential night shifts.

Competenze

• Detail-oriented with strong organizational skills.
• Able to meet deadlines in a fast-paced environment.
• Customer-focused communicator with clear instructions.
• Comfortable working through changing schedules and high pressure.
• Proficient with MS Office and basic computer apps.

Mansioni

• Handle customer inquiries and orders via phone, email, and text with prompt service.
• Resolve issues, follow up on requests, and relay concerns to teams.
• Build strong relationships through clear, friendly communication.
• Enter orders and catch weights; update invoices and documentation.
• Prepare and stamp invoices before drivers depart.
• Promote new products and current specials to boost sales.
• Send daily reminder texts to customers who haven’t ordered.
• Maintain customer accounts with notes, delivery windows, and contacts.
• Assist with daily driver dispatching and coordination with departments.

Conoscenze

Customer service

Order processing

Attention to detail

Communication

Time management

Logistics coordination

Strumenti

Microsoft Office

Descrizione del lavoro

Sofo Produce Co./Athena Farms – Forest Park, GA

About The Position

Be part of a fast‑moving team that keeps restaurants stocked with fresh produce. As a Customer Service Representative, you’ll assist customers, process orders and returns, and handle simple office tasks. This role is perfect for someone upbeat, detail‑focused, and ready to jump into different shifts as needed!

What You Will Be Doing

• Handle customer inquiries and orders through phone, email, and text with fast, friendly service.
• Resolve issues, follow up on special requests, and communicate concerns to the right teams.
• Build strong customer relationships through clear, engaging communication.
• Enter orders and catch weights accurately, update invoices, and provide correct documentation.
• Prepare and stamp invoices before drivers depart.
• Promote new products and current specials to boost sales.
• Send daily reminder texts to customers who haven’t ordered.
• Maintain customer accounts by updating notes, delivery windows, order guides, and contact info.
• Check in on drivers, verify paperwork and payments, and ensure returns are properly documented.
• Assist with daily driver dispatching duties.
• Work closely with all departments to keep operations smooth and customer‑focused.

About You

• Highly detail‑oriented with strong organizational skills
• Able to understand priorities and consistently meet deadlines
• Strong communicator with a customer‑focused mindset
• Comfortable working through fast‑paced, changing, or high‑pressure situations
• Proficient with Microsoft Office and basic computer applications
• Ability to cover the night shift, as needed.
• Overtime is required based on business necessity.
• Prior experience in logistics and driver dispatch.

Compensation and Benefits:

• Starting Pay: $17.00 per hour
• Schedule: Monday, Tuesday, Thursday, Friday, Saturday
  
  
  
  • 5:00 am - 1:30 pm
  
  
  • Night shift coverage (as needed)