Customer Service Dept Mgr - Wixom, MI

Meijer Inc.; Wixom, Northern (MI, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Paid time off

Tuition assistance

Child and adult care assistance

Team member discount

Job summary

Meijer Inc. is seeking a Customer Service/Front End Dept Manager for the Wixom, MI store. You will lead a team, focus on onboarding, coaching, and development while driving performance and customer service excellence.

Responsibilities include talent discussions, succession planning, and maintaining store standards and safety throughout daily operations. The role emphasizes budget ownership, productivity improvements, and effective staff scheduling, with a focus on delivering a positive shopping

Qualifications

• Demonstrated ability to lead an organization and coach team members effectively.
• Strong communication skills to provide clear direction and feedback.
• Ability to analyze financial and performance data to drive decisions.
• Commitment to safety and regulatory compliance in store operations.

Responsibilities

• Engage with frontline teams to onboard, train, coach, and develop staff for peak performance.
• Identify talent and discuss career paths to ensure staffing and leadership succession.
• Maintain Meijer standards and support growth opportunities within the organization.
• Own area operations and financial results, including budgeting, scheduling, and productivity.
• Drive safety, store conditions, and compliance procedures across the department.
• Guide Team Leaders in assigning daily tasks and addressing training needs.

Skills

Leadership

Communication

Financial analysis

Safety awareness

Education

Bachelor’s degree or equivalent experience

Job description

Are you seeking to join a thriving organization? Do you possess a fervent dedication to nurturing tomorrow's leaders? We are on the lookout for an exceptional Customer Service/Front End Dept Manager to Join Meijer to support our Wixom, MI Store location. The Customer Service/Front End Dept Manager is responsible for overall team member engagement for those in span of care. You will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service/Front End Dept Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture. A career at Meijer offers more than just a paycheck. We provide a wide range of benefits designed to support a positive work-life balance, ensuring that you can thrive both personally and professionally: - Get Paid Weekly - Medical/Dental/Vision/401K (effective on Start Date - Leaders Only) - 3 Weeks of Paid Days Off (effective on Start Date - Leaders Only) - Tuition Free and Reimbursement Education Assistance (effective on Start Date) - Child and Adult Care Assistance - Team Member Discount -...and Much More!!!**What You’ll be Doing:*** Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.* Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.* Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.* Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.* Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.* Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.* This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.**What You Bring with You (Qualifications):*** Bachelor’s degree or equivalent experience.* Minimum 4+ years of retail/grocery or customer service experience.* Progressive leadership experience preferred.* A passion to provide industry leading service.* Demonstrated ability to communicate with team members in a way that provides clear and precise direction.* Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.* Demonstrated ability to lead an organization that practices working safely at all times.* Demonstrates proactive/creative thinking and applies it to the business.* A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.* A strong business acumen.* An innovative attitude to help Meijer set the industry standard.* A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.