Customer Service Department Manager

Meijer Inc.; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Team Member Discounts

Weekly Pay

Parental leave

Education assistance

Job summary

Meijer Inc. is seeking a dynamic Customer Service Department Manager to lead and inspire teams across Grand Rapids store locations. You will drive customer service excellence, engage in talent development, and manage day-to-day operations and budget performance.

This role emphasizes coaching, safety, and process improvements to strengthen service and profitability. You will oversee Leads and Team Leaders, ensure onboarding and training, and partner with leadership to sustain Meijer standards

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 4+ years of retail/grocery or customer service experience.
• Progressive leadership experience preferred.
• A passion to provide industry leading service.
• Demonstrated ability to communicate with team members in a way that provides clear and precise direction.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrates proactive/creative thinking and applies it to the business.
• A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.
• A strong business acumen.
• An innovative attitude to help Meijer set the industry standard.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Responsibilities

• Engages with team members in span of care to ensure onboarding, training and development, and coaching and feedback.
• Identifies talent and engages in career discussions to support staffing and leadership pipelines.
• Participates in discussions to ensure Meijer standards are upheld and growth opportunities exist.
• Oversees area operations and financial results, maximizing sales and productivity and owning budget items in the P&L.
• Drives safety and compliance store-wide and manages condition and procedures.
• Leads Team Leaders and Leads in guiding daily work and training needs.

Skills

Leadership

Customer service

Financial analysis

Communication

Coaching

Education

Bachelor’s degree

Job description

## Customer Service Department ManagerApplyremote type: On-Sitelocations: Cascade - Grand Rapids, MI: Rockford, MI: 28th & Kalamazoo - Grand Rapids, MI: Knapps Corner - Grand Rapids, MItime type: Full timeposted on: Posted Yesterdayjob requisition id: R000690572As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community! **Meijer Rewards*** Weekly pay* Scheduling flexibility* Paid parental leave* Paid education assistance* Team member discount* Development programs for advancement and career growthPlease review the job profile below and apply today!Are you seeking to join a thriving organization where you can make a meaningful impact? Do you have a passion for developing people and delivering exceptional customer service? Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive operational excellence join Meijer within our East Grand Rapids store locations! Great benefits that start on day 1, which include: Medical, Dental, Vision, Team Member Discounts, Weekly Pay, and much more! The Customer Service Department Manager is responsible for overall team member engagement for those in span of care. The leader will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. The Customer Service Department Manager will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service Department Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.**What You’ll be Doing:*** Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.* Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.* Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.* Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.* Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.* Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.* This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.**What You Bring with You (Qualifications):*** Bachelor’s degree or equivalent experience.* Minimum 4+ years of retail/grocery or customer service experience.* Progressive leadership experience preferred.* A passion to provide industry leading service.* Demonstrated ability to communicate with team members in a way that provides clear and precise direction.* Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.* Demonstrated ability to lead an organization that practices working safely at all times.* Demonstrates proactive/creative thinking and applies it to the business.* A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.* A strong business acumen.* An innovative attitude to help Meijer set the industry standard.* A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.