Customer Service Dept Mgr - Round Lake Beach, IL

Meijer Inc.; Round Lake Beach (IL); On-site; USD 48,000 - 76,000; Full time

Benefits offered by this job

Weekly pay

Team member discount

401(k) with employer match

Paid parental leave

Education assistance

Job summary

Meijer Inc. is seeking a Customer Service/Front End Dept Manager for the Round Lake Beach, IL store. You will lead team engagement, coaching, and development while driving store operations and financial performance, including staffing, scheduling, and safety compliance.

The role requires a bachelor's degree or equivalent experience with 4+ years in retail or customer service leadership, plus strong analytical and communication skills to build a winning, inclusive team culture.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• Minimum 4+ years of retail/grocery or customer service leadership experience.
• Proven ability to analyze financial and statistical information for decision making.
• Strong communication and coaching skills to manage a diverse team.
• Commitment to safety, store operations and adherence to company standards.

Responsibilities

• Oversee store front-end operations and team engagement in the round lake beach location.
• Lead coaching, performance management, training and succession planning.
• Manage budget items, shrink, scheduling, forecasting, and productivity.
• Ensure safety, compliance and process improvements across the department.
• Develop talent pipelines and foster an inclusive, high-performing culture.

Skills

Retail leadership

Financial analysis

Customer service

Communication skills

Strategic planning

Safety compliance

Education

Bachelor’s degree or equivalent experience

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Grab the Good Stuff:Weekly payTeam member discount401(k) with company contributionsPaid parental leavePaid education assistanceDevelopment programs for advancement and career growthMedical/dental/visionAnd more!Please review the job profile below and apply today!Are you seeking to join a thriving organization? Do you possess a fervent dedication to nurturing tomorrow's leaders? We are on the lookout for an exceptional Customer Service/Front End Dept Manager to Join Meijer to support our Round Lake Beach, IL Store location.The Customer Service/Front End Dept Manager is responsible for overall team member engagement for those in span of care. You will be responsible for driving recognition, feedback and coaching, performance management, training and development, and succession planning. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). The Customer Service/Front End Dept Manager will work to identify and implement process improvements as well as serve as a steward of the Meijer culture.A career at Meijer offers more than just a paycheck. We provide a wide range of benefits designed to support a positive work-life balance, ensuring that you can thrive both personally and professionally:- Get Paid Weekly- Medical/Dental/Vision/401K (effective on Start Date - Leaders Only)- 3 Weeks of Paid Days Off (effective on Start Date - Leaders Only)- Tuition Free and Reimbursement Education Assistance (effective on Start Date)- Child and Adult Care Assistance- Team Member Discount-...and Much More!!!What You’ll be Doing:Engages with team members in span of care to ensure they are receiving appropriate onboarding, training and development, and coaching and feedback to be successful in all they do.Identifies talent and engages in career discussions to support overall store staffing and ensure a diversified talent pipeline strategy for team member as well as leadership roles.Involvement in candid discussions with team members to ensure Meijer standards are upheld and team members have the ability to grow within the organization.Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.Drives safety and compliance throughout the store in addition to overall condition management as well as responsibility for following all compliance procedures in the store.Ensures the Team Leaders and Leads are providing guidance and assigning daily work assignments for team members as well as any training needs.This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required.What You Bring with You (Qualifications):Bachelor’s degree or equivalent experience.Minimum 4+ years of retail/grocery or customer service experience.Progressive leadership experience preferred.A passion to provide industry leading service.Demonstrated ability to communicate with team members in a way that provides clear and precise direction.Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.Demonstrated ability to lead an organization that practices working safely at all times.Demonstrates proactive/creative thinking and applies it to the business.A thorough understanding of seasonal and diverse merchandising which leads to meeting the needs of our customers/community and gaining sales and market share.A strong business acumen.An innovative attitude to help Meijer set the industry standard.A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization.The pay range for this position is listed below.$48,250.00 - $75,750.00This pay range represents the minimum and maximum base pay for the position, which is determined by factors such as market data, the qualifications required, the level of responsibilities associated with the role and other roles at this same level. Your specific pay rate within this range will be based on your experience, qualifications, and skills compared to the internal team you’ll be joining.Compensation for this position also includes incentive bonus opportunities that may vary based on individual and company performance. Specific details will be discussed during the hiring process.We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development.